Refund policy

Refund & Return Policy

At Pawden we want you and your dog to be happy with every order. If something isn't right, we'll make it right.

30-day money-back guarantee

You have 30 days from delivery to return any unused product — including items bought on sale or with a discount code — for a full refund. Items should be unused and, where possible, in their original packaging.

Damaged, defective, or wrong items

If your order arrives damaged or defective, or you receive the wrong item, email support@shoppawden.com within 30 days with a photo. We'll replace it or refund you in full, and you won't pay any return shipping.

Change-of-mind returns

Changed your mind? Request a return within 30 days at support@shoppawden.com. Return shipping is the customer's responsibility and original shipping costs are non-refundable. Please use a tracked service, as we can't refund items lost on the way back to us.

A few things we can't accept for change of mind

For hygiene and safety reasons: used or opened grooming items, and gift cards. Damaged or defective items are always covered above.

Order changes and cancellations

Need to change or cancel? Email support@shoppawden.com as soon as possible. We'll do our best to catch it before your order ships; once it's on its way, it's handled as a return.

Lost or missing packages

If your tracking hasn't updated or your order hasn't arrived in the expected window, email us and we'll chase it down or send a replacement.

How to start a return

Email support@shoppawden.com with your order number. We reply within 24 hours (Monday–Friday) with next steps. Approved refunds go back to your original payment method once we receive the return or approve the claim.